常見問題解答

以下常見問題是我們的客戶在購買主題之前的一些常見問題。
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  • 售前問題
  • 技術+主題問題
  • III. Lens Care & Makeup
  • IV. Troubleshooting

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售前問題

是的,將會如此

請確保您遵循以下步驟:

1/ 從 themeforest.net 下載套件(檔案為 zip 格式)

2/ 提取剛剛下載的檔案(不要忘記這一步)。

3/ 在資料夾 Ella Sections Ready xxx 中找到此檔案:ella-xxx-sections-ready.zip,然後您只需將 ella-xxx-sections-ready.zip 檔案上傳到您的 Shopify 商店。

- 如果您想使用 Ella RTL 版本,請在 Ella Sections Ready xxx RTL 資料夾中找到此檔案:ella-xxx-sections-ready-rtl.zip,然後只需將 ella-xxx-sections-ready-rtl.zip 檔案上傳到您的 Shopify 商店即可。

- 如需安裝子主題,請前往對應的主題資料夾

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  • 捕捉您遇到的問題的螢幕截圖或影片。
  • 指定您正在使用的範本和版本。
  • 清楚描述如何重現問題。
  • 將所有資訊(員工帳戶、螢幕截圖、影片、範本名稱和版本、問題描述、連結)發送至 email@domain.com

是的,如果需要,我們將協助您安裝模板

是的,我們提供。請將您的客製化請求發送至 email@domain.com,我們將提供報價。謝謝。

通常情況下,週末我們不提供支持,緊急情況除外。在這種情況下,您只需在郵件中標註“緊急”,我們會盡快回覆您。

1/ 為我們建立一個員工帳戶(具有主題權限和設定權限) http://docs.shopify.com/manual/settings/account/staff-members

2/ 捕捉您遇到的問題的螢幕截圖或影片。

3/ 指定您正在使用的範本和版本。

4/ 清楚描述如何重現問題。

5/ 請在此提交支援工單: https://halosoft.ticksy.com/ 。我們的支援團隊將盡快回覆您,請耐心等待。

技術+主題問題

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

使用疊加文字,讓客戶深入了解您的品牌。選擇與您的風格和品牌故事相關的圖片和文字。

A. Personal color is a guide, not an absolute rule. With a few tips, you can totally pull off colors from the opposite tone. The key is to match the 'undertone.' When a warm-toned person wants to wear gray lenses: Instead of a pure, cool blue-gray, choose a gray lens with beige, gold, or brown patterns mixed into the inner graphic. Alternatively, a   gray lens with an olive or khaki tint can be a great option. These warm color points act as a bridge, reducing the clash between your warm skin and the cool gray lens.   When a cool-toned person wants to wear brown lenses: It's best to avoid yellowish-browns or caramel browns that have strong yellow undertones. Instead, opt for a rose brown with reddish tones, an ash brown with a hint of gray, or a cocoa brown. These will blend more naturally with cool-toned skin.   Matching your makeup or outfit to the tone of your lenses is also a great strategy. With these small adjustments, you can significantly broaden your style range.

III. Lens Care & Makeup

A. Distinguishing the front and back of a lens is the first hurdle for every beginner. If you wear a lens inside out, it won't conform properly to your cornea, causing significant discomfort, blurry vision, and it may easily pop out when you blink. Here are a few simple ways to tell the difference:   The "Taco Test": Place the lens on the tip of your index finger and look at it from the side. If it's the correct way, the edge will curve gently inwards, forming a perfect "U" shape, like a bowl. If it's inside out, the edge will flare outwards slightly, looking more like a saucer or the rim of a trumpet.   The "Folding Test": Gently pinch the lens between your thumb and index finger. If it's the right way, it will fold inwards smoothly. If it's inside out, you'll feel resistance as the edges try to spring away from each other.   Check for Markings: Some brands, like Acuvue, have laser markings such as "123" on the lens. If you can read the numbers correctly when the lens is on your fingertip, it's the right way around.
A. The answer is always lenses first. This is a golden rule you must follow for your eye health. If you put lenses in after applying makeup, foundation, eyeshadow powder, or oils from your hands can transfer directly onto the lens. Also, the process of inserting the lens might cause you to touch your eyelids or make your eyes water, smudging your carefully applied eye makeup. The ideal order is: 1) Wash your hands thoroughly with soap and dry them completely. 2) Insert your lenses. 3) Begin your skincare and makeup routine. Following this order prevents makeup particles from getting trapped between the lens and your cornea, which helps to avoid irritation, redness, and the risk of bacterial infection.
A. Just like with application, the order is crucial when removing makeup. The answer is always remove your lenses first. Cleansing products like oils, creams, and removers contain oily components that can form a film on your lenses or permanently damage the material if they come into contact. Wearing contaminated lenses is extremely harmful to your eye health. The safest order is: 1) As soon as you get home, wash your hands thoroughly with soap. 2) Carefully remove your lenses and proceed with cleaning and storing them. 3) Then, begin your cleansing routine. If you have a habit of removing makeup with your lenses still in because you can't see well, you must change this habit as it's a direct path to harming your eye health.
A. Yes, lens wearers should be mindful of a few things when applying eye makeup. Avoid Waterline Eyeliner: Applying eyeliner to the inner rim of your eyelid (the waterline) is best avoided. This area contains the Meibomian glands, which produce the oily layer of your tears. Eyeliner can clog these glands, leading to dry eye syndrome, or the makeup particles can dissolve directly into your tear film, contaminating the lens and causing inflammation.   Be Cautious with Powdery Eyeshadows: Be careful with loose pearl or glitter eyeshadows that have a lot of fallout. These particles can get into your eye and become trapped between the lens and cornea, causing severe irritation and corneal scratches. Using a cream-type shadow or applying an eye primer beforehand can help increase adhesion.   Close Your Eyes for Sprays: Always close your eyes when using hairspray, perfume, or setting sprays. Fine chemical particles can float in the air and settle on your lens surface, damaging the lens or irritating your eyes.  
A. This is a non-negotiable safety rule. Never rinse or store your lenses in tap water. Tap water can contain a microorganism called 'Acanthamoeba,' which, if it infects the cornea via the lens, can cause a severe form of keratitis that may lead to blindness.   Furthermore, saline solution is only for 'rinsing'; it has no cleaning or disinfecting properties whatsoever. Storing lenses in saline is like creating a perfect breeding ground for bacteria. You must use a dedicated 'multi-purpose solution.' This solution contains ingredients for cleaning, rinsing, disinfecting, and storing, effectively removing debris and germs from your lenses.
A. This is a very dangerous and unhygienic habit. The solution left in your lens case is no longer a clean disinfectant. It's essentially 'wastewater' contaminated with proteins, lipids, and various microorganisms that have come off your lenses overnight. Topping it off with a bit of new solution is like adding a little clean water to a dirty puddle—it has no disinfecting effect. The correct method is to completely discard the old solution after you put your lenses in, rinse the case with fresh solution (not tap water), let it air dry, and then fill it with fresh solution in the evening before storing your lenses. Using fresh solution every day is the minimum investment for healthy lens wear.
A. The hygiene of your lens case is just as important as the lenses themselves, as it can be a breeding ground for bacteria. Replacement Cycle: You should replace your lens case at least every three months. An old case can develop a biofilm (a layer of germs) in invisible micro-scratches, which can be impossible to remove completely, even with cleaning.   Daily Care: After taking your lenses out, discard the remaining solution, rinse the case with fresh solution, and let it air dry upside down with the caps off. This helps inhibit bacterial growth.   Storage Location: A humid bathroom is the perfect environment for mold and bacteria to thrive. Store your lens case in a dry, well-ventilated area
A. They are called '1-day' for a reason. You must never reuse them. 1-day lenses are designed and manufactured with the premise of being worn for a single day and then discarded. Their material and design are different from multi-use lenses. 1-day lenses are less durable and lack the special surface coating that helps prevent deposit buildup. After just one use, the surface is covered with numerous protein and debris deposits that are difficult to remove completely with cleaning solution. Re-wearing such a lens is like directly placing a petri dish of germs onto your eye, which is a direct cause of serious eye conditions like conjunctivitis and keratitis. If you're considering reusing them for economic reasons, it's a much safer and wiser choice to purchase monthly lenses and care for them properly.
A. Absolutely not. Contact with water while wearing lenses is a major taboo. All types of water—tap water from the shower, pool water, ocean water, etc.—can contain various bacteria and microorganisms, including Acanthamoeba.   Soft lenses, in particular, act like a sponge and can absorb these contaminated waterborne organisms, holding them against your cornea for an extended period. This is a leading cause of devastating eye infections like Acanthamoeba keratitis. Even if you keep your eyes closed, steam or splashes can still get into your eyes. You must always remove your lenses before any water-related activities, including showering, bathing, swimming, and using a sauna.
A. Yes, it can be a very 'big deal.' Sleeping in regular contact lenses (not specifically approved for overnight wear) is extremely dangerous for your eye health. When you sleep, your closed eyelids cut off the air supply to your cornea, which then receives only a small amount of oxygen through tear circulation. Wearing lenses on top of that drastically reduces the oxygen supply, causing the cornea to enter a state of 'suffocation'. This can lead to corneal edema (swelling), and if repeated, can cause chronic problems like corneal neovascularization. Furthermore, a dried-out lens can stick to the cornea and cause scratches, or create a perfect environment for bacteria (especially Pseudomonas) to grow, leading to emergency conditions like corneal ulcers that can cause permanent vision damage. No matter how tired you are, removing your lenses before sleep is the final safety check you must never skip.

IV. Troubleshooting

A. Yes, that is the famous 'hula phenomenon'. It's when the lens fails to follow your eye's movement, staying behind for a moment before catching up, or when it slides down and off-center when you blink.   The primary cause of the hula effect is that the lens's Base Curve (BC) is larger (flatter) than your cornea's curvature, making it too loose to fit snugly on your eye. This is more than just an annoyance; it can cause intermittent blurry vision and increase eye fatigue. The only way to fix this is to revisit your optician and get refitted with a lens that has a smaller BC value (a steeper curve). You can't fix this with your current lenses, so don't try to endure the discomfort—get professional help.
A. This is the opposite of the hula effect, where the lens's BC is smaller (steeper) than your cornea's curvature. Symptoms include a feeling of the lens squeezing your eye, redness, a sense of pressure, and difficulty removing the lens in the evening because it seems stuck to your cornea. This can be more dangerous than a loose lens. A lens that is too tight severely restricts the circulation of tears between the lens and the cornea. This blocks the oxygen supplied by your tears and prevents waste products from being flushed out, which can lead to corneal edema or inflammation. In this case, you should also stop wearing the lenses immediately and consult a professional to be refitted with a lens that has a larger BC value (a flatter curve).
A. Dryness is a common issue for lens wearers. The contact lens itself can disrupt the normal circulation of tears and increase moisture evaporation, so people with pre-existing dry eye syndrome may experience worse symptoms, and those without it may start to feel dryness. Color lenses, in particular, are often thicker and have lower oxygen permeability than clear lenses, which can cause dryness more easily.   The 'water content' of the lens also significantly affects dryness. It's a common misconception that higher water content is always more moisturizing. In fact, a high-water-content lens may draw tears from your eye to maintain its own moisture level, potentially making your eyes even drier during long-term wear. To alleviate dryness, you can try the following:   Reduce Wear Time: Limit color lens wear to 4 hours a day, and regular lenses to 8 hours.   Use Artificial Tears: Frequently apply preservative-free, single-use artificial tears to keep your eyes hydrated. Change Lens Material: Consider switching to a Phosphorylcholine (PC) material, which is better for dry eyes, or a Silicone Hydrogel lens that allows for better oxygen flow.
A. Yes, pain and sudden redness are clear warning signs that require immediate action. Do not hesitate; remove the lens immediately. The cause of the pain could be several things: Damaged Lens: The lens might be torn or have a chipped edge. Foreign Body: An eyelash, makeup particle, or dust could be trapped between the lens and your cornea. Corneal Scratch: You might have accidentally scratched your cornea while inserting or removing the lens. Start of an Infection: It could be an inflammatory response due to a bacterial infection. If the pain persists after removing the lens, or if you experience continuous tearing, blurry vision, or discharge, do not reinsert the lens. Visit an eye doctor immediately for a diagnosis.
A. A cloudy appearance on the lens surface is most often caused by the buildup of protein and lipid components from your tears. Simply rinsing the lenses with solution each day is often not enough to completely remove these deposits.   The key to solving this is proper cleaning habits. It is essential to perform a 'rubbing' step. Place the lens in the palm of your hand, add a few drops of cleaning solution, and then use your finger to gently rub both sides of the lens for at least 20 seconds each. This physical friction is effective at removing the stubborn protein film from the lens surface. If you use monthly or longer-term lenses, using an enzyme-based protein remover once a week is also recommended.
A. There are several reasons why your vision might become intermittently blurry even with the correct prescription: Lens Contamination: As mentioned above, protein or oil buildup on the lens surface can prevent light from passing through clearly. Lens is Inside Out: If the lens is worn inside out, it won't fit the cornea properly, leading to unstable and blurry vision. Dry Eyes: When your eyes are too dry, the tear film on the lens surface becomes unstable, which can temporarily blur your vision. Applying artificial tears and blinking a few times can help. Rotation of a Toric Lens: Toric lenses for astigmatism must maintain a specific orientation to provide clear vision. If the lens rotates due to rubbing your eyes or dryness, the axis will be misaligned, causing blurriness. Try blinking several times to help the lens return to its proper position. If the problem continues, it's best to remove the lens, check its condition, clean it thoroughly, and then try wearing it again.
A. This can be a very alarming situation, but the first thing to do is stay calm. Anatomically, it is impossible for a contact lens to go 'behind' your eye. The conjunctiva, the membrane lining your eye, forms a sealed pocket, preventing anything from getting lost back there. When a lens feels like it has disappeared, it is most likely folded up and stuck somewhere under your eyelid, usually deep under the upper eyelid. In this case, look in a mirror, gaze downwards, and gently massage your closed upper eyelid downwards. This will often help the lens move back into place. Adding a few drops of artificial tears can help lubricate the eye and make it easier for the lens to move. If you can't get it out on your own, don't irritate y
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