Answers for every step of your KPOP2 order.

Start with a current contact lens prescription and the exact model fitted for you. Then compare the color, on-eye photos, replacement schedule and number of lenses in the pack. Before checkout, check each eye’s options and your delivery address. Our Shopping Guide walks through those choices.

Use Best Sellers as a shortlist, then compare the actual model, color and package size. A familiar brand name does not mean every lens has the same fit or effect. Browse colored contacts to compare alternatives, including the powers currently offered on each product page.

No. Read the number of individual lenses in the selected package: a 10-lens pack contains 10 lenses, not 10 pairs. Some products are sold as a single lens. Check whether the box contains one power, then work out how many boxes you need for each eye before setting the cart quantity.

Daily contacts are discarded after use, while monthly contacts need the specified cleaning, storage and replacement routine. Compare the cost per usable lens, not just the box price. Include care supplies for reusable lenses, and remember that skipping wear days does not pause their replacement schedule.

Match the full brand, model, color and power to your order. Check the individual blister or vial seal and the printed expiry information, not just the outer carton. Packaging may vary by version; a barcode alone does not establish authenticity. Use our package-check guide and ask us about anything unclear before opening.

Product authorization, manufacturing-quality requirements and ISO standards cover different things. Korean origin alone does not confirm that every lens has the same certificates. Check the exact model, manufacturer and document scope. Our approval and certification guide explains MFDS, KGMP, ISO 13485 and ISO 18369.

No. A glasses prescription is not a substitute for a contact lens prescription. Contact lens fitting also considers the exact model and lens parameters. Ask your eye-care professional for a current contact lens prescription rather than converting or rounding the numbers yourself. See Prescription Verification for the details needed for an order.

For U.S. orders, yes: a valid contact lens prescription is required even when you do not need vision correction. A 0.00 or plano label describes spherical power; it does not establish a suitable fit. Requirements elsewhere can differ. Review prescription requirements before choosing your exact lens.

Toric colored contacts have cylinder (CYL) and axis (AXIS) parameters as well as sphere power (SPH/PWR). Match the exact prescribed model and every field for each eye. If a required combination is missing, do not choose the nearest value or substitute a spherical lens; ask your prescriber about suitable options.

Keep right-eye and left-eye values separate: OD means right and OS means left. Some listings provide separate eye options; others sell a box with a single power, requiring separate selections. Check all selected options and quantities in the cart. A two-lens package does not automatically contain two different prescriptions.

Email a clear, unexpired contact lens prescription to cs@kpop2.com and include your order number if you have one. Missing details or a mismatch with the ordered model may need clarification. Required checks must be completed before shipment; submitting a copy does not guarantee immediate dispatch. See the verification steps.

DIA is the lens’s full physical diameter. G.DIA is the diameter of its printed colored area and helps compare the visual effect. BC is a base-curve measurement used with the prescribed model. A larger graphic diameter is not automatically a better look, and matching BC or DIA alone does not establish a suitable fit. Compare the pattern and on-eye photos too.

Not necessarily. Your iris may remain visible through the center and less densely printed areas, so the result can differ from a lens photographed in its package. Compare on-eye photos on dark eyes under similar lighting. When browsing gray or blue contacts, look at the center blend and outer edge as well as the shade name.

Use undertone as a styling starting point, not a rule. Caramel or golden brown can echo warm hair tones; ash gray or cooler brown can echo cool tones. Warm-toned skin can still suit gray, and cool-toned skin can suit brown. Compare brown, gray and green contacts in full-face photos with makeup similar to yours.

Look for a gentle center blend, a less pronounced outer ring and a tone close to the effect you want. A muted brown or olive may feel subtler than a high-contrast design, but the result depends on your iris and lighting. Compare full-face photos; no single graphic-diameter range guarantees a natural appearance on everyone.

Compare contrast, the outer ring and how clearly the pattern shows in on-eye photographs. Blue, gray or green can create very different effects depending on the print and your eye color. Check both close-ups and full-face images with similar lighting to your planned look. A bold design does not require choosing a different fit from your prescribed lens.

Wash and dry your hands before inspecting a lens. Many soft lenses look like a smooth bowl when correctly oriented, while the edge may flare outward when reversed; follow the instructions for your exact model, including any orientation marks. Do not use discomfort as a test. If you are unsure, ask your eye-care professional to demonstrate.

Insert lenses with clean, dry hands before applying eye makeup, and remove them before taking makeup off. Keep cosmetic residue off your fingers and lenses. Avoid eyeliner on the inner eyelid and loose particles near your eyes; close your eyes when using sprays. Our Wear & Care guide covers the basic handling routine.

Use fresh contact lens solution compatible with your lenses and follow its cleaning, disinfection and storage instructions. Never use water or saliva, and do not top up old solution. Saline alone does not disinfect lenses. Clean and replace the case as directed by its instructions and your eye-care professional; see Wear & Care.

No. Replacement frequency and hours of wear are different. A monthly lens’s replacement period is not a bank of 30 separate wearing days; follow the schedule for the exact model after opening. Daily disposables are for single use and must not be cleaned for reuse. Your eye-care professional should advise your daily wearing time.

Remove lenses before showering or swimming and keep them away from water. Do not sleep or nap in lenses unless your eye-care professional has specifically prescribed overnight wear for that exact model. A daily or monthly replacement label is not permission to sleep in lenses. Keep your case and care supplies available when travelling.

Remove the lenses and contact an eye-care professional promptly. Do not keep wearing them, reinsert them to test the problem, or change the base curve or power yourself. Sudden vision loss or severe pain needs urgent care. KPOP2 can help with a product or order concern, but cannot diagnose an eye problem.

Check Worldwide Shipping and enter your delivery address at checkout to see available services. Some destinations offer Express only. Shipping is currently unavailable to India, South Korea, Spain, Chile, Turkey, Mexico, Romania and Norway. Availability of a shipping route does not confirm that a particular lens is suitable for your prescription.

The advertised thresholds are USD 80 for General Shipping and USD 150 for Express, where each service is available. Your destination and the final checkout calculation determine eligibility. Do not assume both services are offered in every country. Review the shipping conditions and confirm the final shipping charge before paying.

Add preparation to transit: general-stock orders usually need 2–4 business days, while toric/custom lenses need 4–15. General transit is typically 10–15 business days, or 15–25 for Brazil; Express estimates vary by destination. Restocks, customs or carrier delays can add time. Check your country’s estimate in Worldwide Shipping rather than treating it as a guaranteed arrival date.

Express changes the shipping service after dispatch; it does not remove stock checks, required prescription verification or custom production time. For a wedding, trip or other event, allow time for both preparation and transit. If timing is tight, ask us about the exact product and destination before ordering; an estimate is not a delivery guarantee.

Check the taxes and charges listed in checkout. Your destination may assess import duties, taxes or carrier clearance fees that were not collected there; these remain the recipient’s responsibility. Customs may also request information before releasing a parcel. See Worldwide Shipping for guidance, and check requests through the carrier’s official tracking or contact channels.

Payment confirmation and dispatch are separate steps. Your order may still be in preparation, awaiting stock or completing required prescription checks. Tracking is emailed after dispatch. Check your order-status link and the applicable preparation estimate first; if that period has passed, contact us with your order number so we can check its progress.

An initial carrier scan can take 24–48 hours after the tracking email. Later updates may pause during international transfers or customs. Check the same number through the destination carrier and our tracking guide. If there has been no update for more than five business days, contact KPOP2 with your order number.

Contact KPOP2 as soon as possible with your order number and the exact change requested. A change or cancellation depends on the order’s current stage and is not confirmed until support replies. Address changes cannot be made once the parcel enters the postal network. Check every eye option and address detail before payment.

First check spam and the email address used at checkout. Review any order-status link and your bank’s payment status before placing another order. If the outcome is unclear, contact us with the checkout email, approximate payment time and amount. Repeating checkout immediately can create an additional order or payment attempt.

Use the availability and selectable options on the exact product page; another color or power is not automatically interchangeable. If an existing order is affected by a restock, ask support about that item’s timing. Do not assume a different model has the same fit or that a listed collection guarantees every option is in stock.

KPOP2 shows major card networks including Visa, Mastercard, American Express and Discover. The methods actually available for your order appear at checkout and may depend on your location. Use a supported credit or debit card enabled for online purchases. Our Payment Options page explains card verification and what to check before confirming payment.

KPOP2’s store currency is U.S. dollars. Check the currency beside the final checkout total and on your confirmation. If your card account uses another currency, your issuer may apply its own exchange rate or foreign-transaction fee. Compare the order total with the bank’s currency conversion details; KPOP2 does not set your issuer’s conversion charges.

Check the card expiry and billing address, then follow your bank’s verification instructions. On mobile, return to the checkout tab after approving a request in your banking app and wait for the result. Ask your issuer about a decline. Never send a full card number, security code or one-time verification code by email or chat.

A pending bank entry alone does not confirm a completed order or a second settled charge. Check your order confirmations and ask your bank to identify each entry. Send KPOP2 the checkout email, amount, approximate time and any order numbers so we can check the order side. Avoid repeated payment attempts while the result is unclear.

Standard return requests must be started within 30 calendar days of delivery, with unused products and original seals intact. Custom-produced lenses, clearance/final-sale products and promotional gifts have exclusions. Opened or used lenses are generally ineligible, with possible exceptions for defective or incorrectly shipped items. Check Returns & Exchanges before opening anything or sending it back.

Keep the product and packaging, and contact KPOP2 before unsealing or wearing it. Our policy asks for damaged, defective or incorrect items to be reported within three calendar days of delivery. Include your order number and clear photos of the label, seal, lot details and shipping label. Review the product-issue steps for the required information.

Contact support first and wait for a Return Authorization number, return address and instructions. Customers pay postage for preference or ordering-error returns. For confirmed defective or incorrectly shipped items, the policy covers reasonable return postage up to USD 25 with proof; obtain approval before spending more. Follow the return instructions and use the required trackable service.

Eligible refunds go to the original payment method within 5–10 business days after the return is inspected and approved. Your bank may need additional time to post the credit. If it is missing, ask KPOP2 to confirm the refund status and provide a tracing reference when available, then ask your issuer to locate it.

Check carrier notices promptly for collection or customs instructions. If a parcel returns because of an incorrect address, non-collection, refused delivery or unpaid duties, any eligible refund is assessed after it reaches KPOP2. Shipping and return-handling deductions may apply under our policy. Contact us with the order number and tracking status rather than assuming an automatic full refund.