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Prescription Verification

Use the exact contact lens prescription for each eye. This guide explains the information to provide, how verification works and what happens if details need clarification.

Ask a verification question
Check your prescription before choosing contact lenses.

For U.S. customers, a valid contact lens prescription is required for all contact lenses, including colored lenses with no vision correction (0.00/plano). Requirements in other destinations may differ. Use the exact prescribed lens and parameters.

How Prescription Verification Works

These steps explain the information needed to check your lens selection:

Step 01
Place Your Order
Check the exact lens brand and parameters on your current contact lens prescription before placing your order.
Step 02
Provide Prescription
You can provide a copy of your prescription by emailing cs@kpop2.com. Include your order number if you have already ordered. Contact us before checkout if you need help submitting it.
Step 03
Review & Dispatch
Required prescription checks must be completed before shipment. Order preparation and transit times are separate; see Shipping & Delivery for the applicable schedule.

What Information Is Required?

When prescription documentation is requested, it must be clear, unexpired, and issued by a licensed eye care professional (Optometrist or Ophthalmologist). Essential details include:

  • Patient Details: Full name of the person for whom the prescription was written.
  • Eye Care Professional Info: Prescriber's name, clinic name, address, and official contact number/email.
  • Lens Parameters: Exact lens brand or manufacturer, sphere power (PWR/SPH), base curve (BC), diameter (DIA), and cylinder/axis or multifocal add power when prescribed.
  • Validity Dates: Issue date and official expiration date.

Note: Spectacle (eyeglass) prescriptions differ from contact lens prescriptions due to vertex distance. Always ensure you provide a contact lens prescription.

U.S. Customer Verification (FTC & FCLCA Rules)

U.S. orders require a valid prescription, including for non-corrective decorative lenses. The seller must receive a copy or complete verification with the prescriber under the FTC Contact Lens Rule.

Where prescriber verification is used, the eight-business-hour period begins after the prescriber receives a complete request. It is calculated using the prescriber’s business hours and time zone, not as eight elapsed hours. An invalid or expired prescription cannot be filled.

🇺🇸 Notice for U.S. Customers:

Providing a clear copy can help avoid requests for missing information. It does not guarantee immediate dispatch or change the order preparation time.

Official guidance: FDA colored contact lens guidance and FTC Contact Lens Rule.

Prescription Expiration & Medical Disclaimer

Use an unexpired contact lens prescription. In the U.S., prescriptions generally must remain valid for at least one year, with longer periods under some state laws; a documented medical reason can justify a shorter period. Follow the expiry date on your prescription and contact your prescriber for renewal.

Medical Disclaimer: KPOP2 prescription verification is for order accuracy purposes only and does not substitute for a clinical eye examination or professional eye health evaluation.

Prescription Holds & Clarification

An order may be placed on temporary hold if prescription parameters are missing, unclear, expired, or mismatch the ordered lens specifications:

  • Our support team will notify you promptly via email if clarification is required.
  • If your selected lens differs from your prescription, contact your prescriber before changing the product or parameters.
  • If verification cannot be completed, order holds are handled according to our standard cancellation and refund policies.

Contact Lens Hygiene & Care Guidance

Follow the care instructions for your prescribed lens:

  • Always wash and dry hands thoroughly before handling contact lenses.
  • Follow the daily wear time and replacement schedule given by your eye-care professional and the instructions for your exact lens.
  • Never sleep or nap with colored contact lenses in your eyes.
  • Discontinue wear immediately and consult an eye care specialist if you experience redness, pain, or vision changes.

For comprehensive wearing routines, visit our Wear & Care Guide.

Privacy & Data Security

Prescription documents contain personal health information. Review our Privacy Policy for information about how submitted data is handled.

Explore our official policies and guides to ensure a seamless ordering process:

Need Help With Prescription Verification?

If you have questions regarding prescription submission, order holds, or parameter selection, please contact our support team with your order number.

Email: cs@kpop2.com