Contact Us
Tell us what you need help with and include your order number, if you have one. Choose a topic in the form below or email cs@kpop2.com.
Send a messageHow to reach us
- cs@kpop2.com
- Support hours
- Monday–Friday, 9:00 AM–6:00 PM KST. Closed on weekends and South Korean public holidays.
- Response time
- Within 24–48 business hours.
Include these details
- Your order number from the confirmation email.
- The name and email used for your order.
- A short description of the issue and the exact product involved.
- For a damaged or incorrect item, clear photos of the unopened seal, label and shipping package. Email attachments to cs@kpop2.com.
For an address correction before dispatch, use the email subject “URGENT: Address Modification — Order #[your number]”.