Terms, explained clearly.

You must meet the legal age requirements that apply where you live or use the website under appropriate parent or guardian supervision. You are responsible for submitted information and for keeping account credentials confidential. Notify us promptly if you believe your account was used without permission.

Products are offered for personal use unless KPOP2 agrees otherwise in writing. We may limit quantities or decline activity that reasonably appears fraudulent, abusive, unlawful, or intended for unauthorized resale.

You are responsible for selecting parameters that match a current contact lens prescription and obtaining professional advice about suitability and fit. KPOP2 may request prescription or identity information when required by law, risk review, or order processing.

If necessary information is missing, inconsistent, expired, or cannot be verified, the order may be held, adjusted with your agreement, declined, or cancelled. Verification is not an eye examination, fitting, or medical endorsement.

Product images and color names help identify and compare products but cannot guarantee an identical appearance on every eye or screen. Natural iris color, lighting, pattern, graphic diameter, fit, camera processing, and display settings affect the result.

If an item becomes unavailable, we may offer an alternative, wait for restock with your agreement, remove the affected item, or issue the appropriate refund. We will not substitute a different product without communicating the option.

Contact Customer Care promptly if an order detail is incorrect. A change or cancellation is not guaranteed after processing begins, stock is allocated, a special-order item is ordered, or a parcel is prepared or dispatched.

KPOP2 may cancel or limit an order for unavailable stock, an obvious error, failed authorization, suspected fraud, destination restrictions, verification failure, or a breach of these Terms.

Eligibility, reporting windows, evidence, exclusions, approval, return instructions, shipping responsibility, and refund handling follow the Returns & Exchanges policy in effect when the request is made, subject to mandatory consumer law.

For hygiene and safety, opened, used, unsealed, or otherwise ineligible lens products may not be accepted. Do not mail a return before receiving instructions. Refund issuance and bank posting are separate events.

Inspect the product and packaging before use and follow the manufacturer’s instructions and your eye care professional’s guidance. Keep lenses away from tap water and saliva, and do not use a damaged or expired lens.

Unless specifically prescribed, do not sleep or nap in lenses. Remove lenses and seek prompt professional advice for pain, persistent redness, unusual sensitivity, discharge, or a change in vision. Website information is general education, not medical advice.

Use the website only for lawful purposes. Do not interfere with operation or security, attempt unauthorized access, introduce harmful code, misuse promotions, impersonate another person, submit false information, or use the website for fraud or unlawful trade.

We may restrict access, cancel affected transactions, preserve relevant records, or cooperate with authorities where reasonably necessary to protect customers, the website, or legal rights.

KPOP2’s website design, original copy, graphics, logos, photographs, selection, arrangement, and other protected materials belong to KPOP2 or their respective rights holders. You may use the website for personal shopping and information.

No license is granted to reproduce, modify, distribute, publish, commercially exploit, or create derivative works without the relevant owner’s permission, except where applicable law allows it.

The website may rely on or link to checkout, payment, carrier, tracking, social, analytics, or other third-party services. Their availability and independent terms or privacy practices may apply.

A link does not mean KPOP2 controls or endorses all third-party content. KPOP2 is not responsible for an external website’s content or practices, except where responsibility cannot lawfully be excluded.

We may maintain, update, suspend, or change parts of the website. Interruptions can result from maintenance, cyber incidents, supplier or carrier disruption, customs action, severe weather, labor events, public emergencies, government action, network failure, or other circumstances outside reasonable control.

We will take reasonable steps to restore service or manage affected orders, but continuous availability and uninterrupted international delivery cannot be guaranteed.

To the fullest extent permitted by applicable law, KPOP2 is not responsible for indirect, incidental, special, or consequential loss arising from website interruption, customs or carrier delay, customer selection error, improper lens handling, or failure to follow professional or manufacturer guidance.

Nothing in these Terms excludes or limits liability or remedies that cannot legally be excluded, including mandatory consumer rights. Any limitation applies only where permitted in the customer’s jurisdiction.

The Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected and which choices may be available. By submitting order, account, or verification information, you ask us to process it for the relevant service.

We may send transactional messages about an order, account, security matter, policy request, or support case. Promotional communications can be managed with the unsubscribe option provided.

We may revise these Terms when services, operations, policies, or legal requirements change. The current version and effective date appear on this page. Changes apply from the stated date unless applicable law requires another approach.

Your continued use after an update means you accept the revised Terms. Terms applicable to an accepted order will not be changed retroactively where that would conflict with applicable law.

If a provision is found unlawful or unenforceable, it will be limited or removed only to the minimum extent required, and the remaining provisions will continue. A delay in enforcement does not waive the right to enforce later.

These Terms and the policies incorporated by reference form the agreement governing use of KPOP2.com and purchases through it, while preserving rights that applicable law does not allow the parties to change.