LensTown Pocopong Brown

KPOP2 Shipping & Return Policy Guide

"From Korea to You" - Welcome to KPOP2! We safely and quickly ship over 1,100 beautiful Korean colored circle lenses worldwide.

🚚 Shipping Options & Rates

We offer Standard and Express shipping to meet your needs.

Standard Shipping

• Cost: $9–$13.99
• Delivery Time: 14–21 business days
• Available Countries: Canada, Australia, Europe, Asia, and more.
• Special Offer: Free on orders over $80!

Express Shipping

• Cost: $19–$29.99
• Delivery Time: 2–5 business days
• Available Countries: Most countries.
• Special Offer: Free on orders over $150!

🇺🇸 Special Notice for U.S. Customers

• Customs & Duties: Customs clearance fees must be paid in advance before the order can be shipped.

⏰ Order Processing & Tracking

• Processing Time:
  • General Orders: 2–4 business days
  • Toric Lenses: 4–15 business days
• Shipment Tracking: A tracking number is provided for all orders, allowing you to check your delivery status in real-time.

🔄 Exchange & Return Policy

• Conditions for Return:
  • Must be requested within 7 days of receiving the item.
  • Products must be in their original, unopened condition.
• Non-eligible Conditions:
  • Opened, used, or customer-damaged products.
  • Requests made more than 30 days after receipt.
• Return Process:
  • You must contact our customer support team first for instructions.
  • (Return shipping costs for defective or incorrect items will be covered by KPOP2.)
  • (Return shipping costs for change of mind are the customer's responsibility.)

For more details, please visit our Shipping Service page and Exchange & Return Policy page.