Return & exchange

Return and exchange policy

We offer free returns or exchanges within 14 days of receiving your order. If 14 day has gone by since your purchase, unfortunately, we cannot offer a refund, exchange, or store credit.

Please note the following exceptions to our return and exchange policy:
1. Discounted items are final and cannot be returned or exchanged
2. Returned items must have tags still on and be returned in original packaging. (remain unopened)
3. Returned items must have no visible signs of wear or use
4. Return shipping cost is borne by customers. And resend shipping cost is also borne by customers.


Cancellation policy

If you wish to cancel your order after payment is made due to any reason, kindly please inform us immediately. Worth to note that, not the full payment will be refunded, 10% administration fees of your amount purchased will be imposed.

Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. The refund will be processed only after the product returns to us.

If your parcel is returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount.

Please inform us immediately to cancel your order once payment is due for any reason. However, refunds will be refunded to your account as virtual money. Virtual Money can be used at the same time as cash.