LensTown Romantea Venice Gray

KPOP2 Shipping & Return Policy Guide

From Korea to You — Welcome to KPOP2! We ship over 1,100 Korean colored contact lenses and circle lenses from Korea to customers around the world.

🚚 Shipping Options & Rates

KPOP2 offers Standard and Express shipping options depending on the destination. Available services, delivery times, and shipping costs may vary by country and order weight.

Standard Shipping

• United States: $13.99–$15.99 based on order weight
• Delivery Time: Approximately 10–15 business days
• Free Shipping: Orders of $80+
• Availability: Available to many international destinations where Standard Shipping is offered

Express Shipping

• United States: $27.99–$30.99 based on order weight
• Delivery Time: Approximately 3–5 business days
• Free Shipping: Orders of $150+
• Availability: Available to many international destinations, subject to destination and shipping restrictions

Shipping rates shown above are based on the applicable shipping zone and order weight. The final available shipping methods and cost are confirmed at checkout.

🇺🇸 Special Information for U.S. Customers

U.S. customers can choose between Standard Shipping and Express Shipping when the applicable shipping option is available at checkout.

• Standard Shipping: 10–15 business days · $13.99–$15.99 · Free on orders $80+
• Express Shipping: 3–5 business days · $27.99–$30.99 · Free on orders $150+

Customs clearance, duties, taxes, or other destination-specific charges may apply depending on the destination and order. Customers are responsible for applicable charges unless otherwise stated at checkout.

⏰ Order Processing & Tracking

• Processing Time:
  • General Orders: 2–4 business days
  • Toric Lenses: 4–15 business days
• Shipment Tracking: Tracking information is provided for shipped orders so you can monitor the delivery status.

Delivery times are estimates and may be affected by customs clearance, local postal services, weather, holidays, or other circumstances outside KPOP2's control.

🔄 Exchange & Return Policy

• Return Request:
  • Return requests must be submitted within 7 days of receiving the order.
  • Eligible products must remain in their original, unopened condition.
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• Items Not Eligible for Return:
  • Opened or used contact lenses
  • Products damaged after delivery by the customer
  • Products that do not meet the return conditions described in our policy
• Return Process:
  • Please contact KPOP2 customer support before sending any item back.
  • Do not return products without receiving return instructions first.
  • For defective or incorrect items confirmed by KPOP2, return shipping costs may be covered by KPOP2.
  • For returns due to customer preference or change of mind, return shipping costs are the customer's responsibility.
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For complete information, please visit our Shipping Service page and Exchange & Return Policy page.